Shipping Policy

Do you offer free shipping?

We offer free standard ground shipping for all orders over $50.00. To qualify, your cart total must be $50.00 after any applicable discounts, and the order made within the United States. Free shipping is typically 3-5 business days once we ship out your product. We do our absolute best to ship out all orders within 24 hours of ordering Mon-Fri. We currently do not ship any products outside of the United States.

How does shipping work?

Once we ship out your order, we will email you the tracking info so you can follow the order during transit. Tracking oftentimes takes 1-2 days to update once we ship it out. If you have any issues with delivery or the shipping address, please let us know. We are able to change the address before the order ships, but not after. So, if you order did not ship yet, you can always edit your payment method, shipping information or order content. Access your order at www.brunomd.com​ (Top right of the homepage). You will need to create an account if you did not do it at the time of purchase. Please use the same email address that was used when the purchase was made to link the order to the account. If an account has already been created simply log in using your email address and password. You can do this by clicking on the ‘person’ icon located next to the basket icon on the home page (top right-hand corner). You will be redirected to the order history page and on the order line there is an option to ‘cancel/edit’ your order. • Alternatively, you can contact our Customer Care department within 72 hours of receipt by email at ​customercare@brunopharma.com​ or
by calling at ​1-866-816-3400​, Monday - Friday from 9:00 AM-6:00 PM EST, and we will gladly assist you. Leave a detailed message if you are directed to the voicemail, including your name, order #, email address and phone#, and one of our customer care agents, will get back to you as quickly as possible.

Where's my package and how do I track it?

The moment we ship out your order, we will email you the tracking number and a link so you can follow all tracking updates via email. If you can't find the email, access your order at www.brunomd.com (Top right of the homepage). You will need to create an account if you did not do it at the time of purchase. Please use the same email address that was used when the purchase was made to link the order to the account. If an account has already been created simply log in using your email address and password. You can do this by clicking on the ‘person’ icon located next to the basket icon on the home page (top right-hand corner). You will be re-directed to the order history page and on the order line there is an option to ‘track’ your order.

Note: Please know that tracking sometimes takes 1-3 business days to update and this does not mean that your order is stuck in a different city. Instead, our shipping carriers will update the tracking at each new location including your city.

My package tracking is not updating, where's my package?

Tracking typically takes 24 hours to update, but it is not uncommon for tracking to take 2-3 days to update. We do our best to ship out all orders within 1 business day of ordering. If we emailed you a tracking number, then your order has been shipped out of our warehouse.

My package is being sent to the wrong address; how do I correct that?

• ​If we did not email you yet your tracking #, that means that your order has not been shipped yet. You are still on time to edit your shipping address. - Access your order at ​www.brunomd.com​ (Top right of the homepage). You will need to create an account if you did not do it at the time of purchase. Please use the same email address that was used when the purchase was made to link the order to the account. If an account has already been created simply log in using your email address and password. You can do this by clicking on the ‘person’ icon located next to the basket icon on the home page (top right-hand corner). You will be redirected to the order history page and on the order line there is an option to ‘edit’ your order.

• If we did email you your tracking #, that means that your order has been shipped already.

- Please contact us by sending an email using our “​Contact Us form​” located on the homepage (Bottom under the info tab), or by using the “Help” bottom, located on the homepage (Bottom right side), and one of our customer care agents, will get back to you as quickly as possible.

My package says it was delivered but I can't find it. What is the next step?

The next step is to reach out to the local courier that made the final delivery. It is probably USPS. Find out by checking your tracking #, previously emailed to you. The local courier will be able to tell you if
this was an error during the scanning process, and can reach out to the courier on the route. If they are unable to help you locate the package please contact us by sending an email using our “Contact Us form” located on the homepage (Bottom under the info tab), or by using the “Help” bottom, located on the homepage (Bottom right side), and one of our customer care agents, will get back to you as quickly as possible.