Return and Cancellation Policy

30-DAY SUPPLY RETURN INSTRUCTIONS:

We are confident you will be happy with your Bruno MD products, however, if for any reason you are dissatisfied with your purchase, we'll refund your first order in full. We honor a full refund if our customer care department is contacted within 30 days from your first order date. There is no need to return the product; however, we welcome your feedback to help us improve the quality of our service.

 

FIRST ORDER – CANCELLATION INSTRUCTIONS IF YOUR FIRST ORDER REMAINS UNSHIPPED:


You must create an account if you want to cancel you order. If an account was not created at the time of purchase, then one will need to be created. Please use the same email address that was used when the purchase was made to link the order to the account. If an account has already been created, simply log in using your email address and password. You can do this by clicking on the ‘person’ icon located next to the basket icon on the home page (top right-hand corner). You will be re-directed to the order history page, and on the order line you will find the option to ‘cancel/edit’ your order.
If you need further assistance, feel free to contact us via email at customercare@brunopharma.com, or by calling our customer care department at Toll Free # 866-816-3400.

 

 

FIRST ORDER – CANCELLATION INSTRUCTIONS IF YOUR HAS BEEN SHIPPED:


You will need to create a returns request via our returns center. This can be accessed using the following link: https://brunomd.myreturnscenter.com/ 

 

When you land on the returns center page you will be prompted to input your order number and email address to start the returns process. Although our systems generate an R.M.A, please ignore this as our policy is to refund your first order without hassling you to return the product. You will be refunded in full once your request has been processed by our customer care department.

2nd ORDERS - SUBSCRIBE & SAVE SUPPLY RE-SCHEDULE, CANCELLATION OR RETURN INSTRUCTIONS:


Subscribe & save orders are automatically sent 30 days after your first shipment, and every 30 days after that, unless previously modified by yourself via our website. If you wish to reschedule,amend or cancel via our customer service department, you must contact us at least ten days before the shipment is processed. Cancellations will only take effect after we have had sufficient time to allow us and our financial institution, using commercially reasonable (but not extraordinary) efforts to act on this notice. Your order will not be eligible to return if it is not within 30 days from the purchase date. To receive a full refund, all subsequent orders, or all subscribe & save orders must be returned unopened and sealed. We do not issue refunds or credits on damaged, opened or used merchandise after your first order and on subscribe & save orders. Consult our “Return Policy” located at the bottom of the homepage, on “Returns” (Under Info tab).

After your 1st order if any subsequent orders need cancelling or re-scheduling including subscribe and save orders. You will need to access your order at www.brunomd.com (Top right of the homepage) to handle any rescheduling or cancellation related to any subsequent orders or any subscribe & save orders. However, if you are unable to make the necessary changes or require further assistance, please do not hesitate to contact us by email at
customercare@brunopharma.com, or call us at 1-866-816-3400 where a member of our support team will be happy to assist you.

If you need to return your orders. You will need to create a return request via our returns center. You can access this by visiting our site, www.brunomdcom, and navigating to the “Returns” tab located at the bottom of the homepage. Click on “Returns” (Under Info tab). You will be redirected to the returns center page, and there, you will be prompted to input your order number and email address to start the process. Make sure you read the return policy first. Your order will not be eligible for returning if it will be 30 days after your order date. Click on Returns. You will need your order # and your email address to access. An RMA number will be issued along with an email notification. If you are unable to complete this process, or require further assistance, do not hesitate to email us at customercare@brunopharma.com, or to call us at 1-866-816-3400.

HOW TO RETURN YOUR PRODUCTS:


Access the brunomd.com and go to “Returns” (Under Info Tab). Make sure your order is within 30 days from the purchase date, or your return cannot be processed via our returns center.
You will be given a Returned Merchandise Authorization Number (RMA). No refunds will be given without an RMA number and package will be refused. RMA numbers will be valid for 10 days only. A refund will be issued upon approval of eligibility.
A pre-paid label will be email to you. USPS courier will be used as preferred shipping company.
Write the RMA# on the outside of your shipping box.
Enclose a note with a copy of the original invoice/packing slip with the reason for the return and the RMA number. Carefully package the products in the original shipping box or any suitable shipping carton using plenty of padded material to protect the product(s). Make sure the products are well protected and packaged similar to the way you received them.


Ship your return package to:
Bruno Pharma Innovations
Attn: Returns Department
8791 Cobblestone Point Circle Boynton Beach, FL 33472

A refund will be issued upon approval of eligibility. Keep accurate records and tracking numbers of your shipment until you have received your credit.
Upon receipt of your return, your refund will be processed if eligible within 7 business days. If the original order was purchased via credit card, your refund will be credited to that same account. The cardholder must be the purchaser.

We take great care when packaging your shipment. However, in the event your shipment arrives damaged, please log-into the returns portal and create a return request. A picture of the damaged item is always required. Please download your images in the returns portal, so that we can bring the matter up with the carrier. Your case will be sent to our customer care department, and one of our customer care agent, will get back to you with further instructions. Alternatively, you can contact our Customer Care department within 72 hours of receipt by email at customercare@brunopharma.com or by calling at 1-866-816-3400, Monday - Friday from 9:00 AM-6:00 PM EST, and we will gladly assist you. If you are directed to the voice mail, please leave a detailed message that includes your name, order #, email address and phone#, and one of our customer care agents, will get back to you as quickly as possible.

Returns Portal